3 ways to use digital communication channels for collections

Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections.

Here are just a few ways that forward-thinking mortgage servicers use analytics and digital communication channels today.

• Harnessing the power of automated prediction
• Personalizing customer outreach with automated segmentation
• Prioritizing where and how to deploy resources