Remote agent playbook

To learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

Top 3 key takeaways

• Agents who are more focused and productive can increase the number of resolutions they can achieve each day. As they spend more time taking calls and interacting with customers, you can offer faster service and improve customer satisfaction with your business.

• Eliminating the need to maintain a physical contact center or downsizing to a smaller one allows you to reduce operational costs to the tools and software you need to connect agents with customers.

• Hire the best workers, no matter where they are in the world. When your agent search isn’t limited by location and schedule, you gain access to a wider knowledge base that can revolutionize the quality and depth of your team’s abilities.

Go remote. Learn more about RingCentral customer engagement solutions to see how you can keep your business running in any situation.