ALIGNING CYBER SKILLS TO THE MITRE ATT&CK FRAMEWORK
ATT&CK STANDS FOR ADVERSARIAL TACTICS TECHNIQUES & COMMON KNOWLEDGE The MITRE ATT&CK® framework is a comprehensive matrix of tactics and
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Author: lucia
HOW SAAS MANAGEMENT IMPACTS IT AND SECURITY
Not long ago, shadow IT was thought of as employees bringing their own devices to work: smartphones, laptops, or unsanctioned
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Cloud contact centers for financial services: delivering agility and superior CX at scale
The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and
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3 ways to use digital communication channels for collections
Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a
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Enhancing Teams with enterprise-grade telephony
Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that
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Understanding reliability
It’s easy to confuse the concept of the reliability of a cloud communications solution with the related—but different—concept of availability.
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Security: What to Look for in a UCaaS Provider
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush,
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What your business needs for a hybrid and remote-first workplace
Close your eyes and picture what “going to work” looks like. Just a few years ago, it would look like
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Understanding business continuity
If there’s one thing the last few years have shown, it’s that disasters can strike at any moment. The COVID-19
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Why it pays to have a single vendor for cloud communications and contact center
It pays off to have all communications tools under one umbrella How many vendors do you use, or are planning
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