Understanding reliability
It’s easy to confuse the concept of the reliability of a cloud communications solution with the related—but different—concept of availability.
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Digital Transformation
Security: What to Look for in a UCaaS Provider
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush,
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What your business needs for a hybrid and remote-first workplace
Close your eyes and picture what “going to work” looks like. Just a few years ago, it would look like
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Understanding business continuity
If there’s one thing the last few years have shown, it’s that disasters can strike at any moment. The COVID-19
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Why it pays to have a single vendor for cloud communications and contact center
It pays off to have all communications tools under one umbrella How many vendors do you use, or are planning
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What your employees need to keep your customers happy
Want happy customers?Have happy employees Just how happy are your employees? Do they enjoy their work? Do they often go
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The key to building a customer-centric team
It doesn’t matter whether you have a traditional or an eCommerce store, the above holds true. What this means in
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Next-Gen Cloud Contact Centers
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and
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Egnyte for Life Sciences
Topics include: How to leverage ELS, including our GXP compliance portal Audit trails and reporting tools How to streamline data
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Investing in an eTMF?
The eClinical revolution has provided a host of electronic solutions to reduce paper usage and increase efficiency in clinical trials.
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