Digital Transformation

State of hybrid work report

With 3 in 5 businesses partially remote, it’s critical to understand the current state of hybrid work and how to set up your small business for success.

Did you know nearly 1 in 10 employees have a coworker that has moved as a result of COVID-19?

It’s clear that employees and business owners have been forced to become comfortable with change. Businesses across multiple industries, including professional services and retail, have learned to adapt to new environments, shifting from in-office to remote. Now, almost a third of businesses have already returned to the office. As the landscape continues to change, business owners are being forced to manage a more complex hybrid work model.

Knowing how to successfully navigate hybrid work is key to maximizing productivity and building resiliency. To better understand the current landscape of hybrid work, we interviewed 1,000 individuals at US companies with 1–100 employees. In this report, we will uncover key findings from our hybrid work survey and share tips on how to level up your business strategy.

Highlights overview

Businesses are shifting to hybrid work

The majority of businesses are shifting to hybrid work, and most employees expect their organizations to return to work in a less office-dependent way.

Remote work isn’t entirely going away

Attitudes towards remote working have improved, especially among companies with 51 to 100 employees, where only 1 in 3 employees feel it’s viewed negatively by their organization vs 3 in 5 prior to COVID-19.

Disconnection at work is on the rise

In-person interaction with coworkers and customers has dropped significantly, with more than a fourth of employees stating they have less work interactions.

Productivity remains a top focus

Productivity takes a hit, with only 16% of businesses stating their productivity levels have increased in recent months.

Businesses are using a variety of communication tools

Businesses are using phone calls, texts, team messaging, and video conferencing more frequently.

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