The Total Economic Impact™ Of Red Hat Services And Support For OpenShift
Red Hat’s Services and Support offerings for Red Hat OpenShift provides organizations with an advanced container platform called Red Hat OpenShift and the approaches, training courses, consulting services, change management, and support needed to modernize and streamline application delivery processes. These solutions enable organizations to rapidly operationalize the use of containers, microservices, and DevOps into their application development lifecycles.
Red Hat commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by utilizing Red Hat’s Services and Support offerings for Red Hat OpenShift. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Red Hat’s services on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed six decision-makers with experience using Red Hat Services and Support offerings for Red Hat OpenShift, including Red Hat Consulting’s Container Adoption Journey, Red Hat Training, and Red Hat Technical Account Management. Additionally, Forrester surveyed 163 decision-makers with experience using Red Hat Open Innovations Labs, Red Hat Container Adoption Journey, and Red Hat OpenShift managed services. For the purposes of this study, Forrester aggregated the experiences of the interviewed and surveyed decision-makers and combined the results into a single composite organization.
Interviewees said that prior to using OpenShift and Red Hat Services and Support, their organizations struggled to adopt enterprise-wide processes for containerization and development with decentralized development teams using myriad solutions. The organizations looked to Red Hat OpenShift as a single system on which to build common standards and protocols for application development and deployment.
