Unified Communications as a Service

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud.

In today’s remote workplace, in which work from home (WFH) and work from anywhere (WFA) have become the new normal, this cloud-first strategy is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, as well as customers, business partners, and suppliers, regardless of their locations or devices.

In this book, you learn how unified communications as a service (UCaaS) can boost employee productivity and improve customer satisfaction by enabling unified communications for your remote workforce. It brings together team messaging, video meetings, and phone, as well as text messaging and fax, in a single cloud-based solution. UCaaS also can be tightly integrated with the productivity tools that companies use every day, such as email, persistent chat, file/desktop sharing, document storage, and more.

Chapter 1 : Tracing the Evolution of Business Communications

Chapter 2 : Deploying Cloud Solutions Simply and Globally

Chapter 3 : Defining UCaaS Business Requirements

Chapter 4 : Understanding UCaaS Technical Requirements

Chapter 5 : Working with APIs and Custom Integrations

Chapter 6 : Exploring Different UCaaS Use Cases

Chapter 7 : Ten Things to Consider When Choosing a UCaaS Solution