What your employees need to keep your customers happy

Want happy customers?
Have happy employees

Just how happy are your employees? Do they enjoy their work? Do they often go above and beyond to ensure that your customers are happy?

Perhaps more importantly, what do you do to maintain employee engagement? It’s not enough to assume a lack of complaints means you’re doing well. Increasing employee engagement is a crucial strategy for any business, particularly for small or medium-sized businesses who may be working on tighter margins than larger corporations. But what exactly is employee engagement? This definition sums it up rather well:

“Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being.”