Why it pays to have a single vendor for cloud communications and contact center

It pays off to have all communications tools under one umbrella

How many vendors do you use, or are planning to use, for your communications and customer service needs? If your answer is more than one, you’re likely suffering from high costs and unnecessary headaches.

Multiple vendors mean there’s a disconnect between your contact center and the rest of your business, which complicates the customer experience, negatively impacts revenue, and increases cost.

The solution? An integrated cloud communications and contact center solution from one single vendor. Imagine it. A system that’s fully integrated and all-inone, combining all the tools your team uses under one umbrella.

The increasing popularity of remote and hybrid work have made a system integrated with cloud communications and contact center even more important.

Research from Metrigy, a company which provides guidance to technology leaders, has made the case for an integrated unified communications as a service (UCaaS) and contact center as a service (CCaaS) solution from a single vendor, claiming that the less tools there are, the more value to a business.