Power of voice communication at work
Phone calls are alive and well
In an age of texts, emails, and instant message applications, you might think phone calls are dead and buried. Nothing could be further from the truth. Businesses of all sizes are relying more than ever on phones and voice communication to connect with employees, customers, vendors, and everyone in between.
Don’t believe us? Check out these facts:
Voice-enabled devices are being used daily by consumers
A majority (65%) of people between 25 and 49 claim to use voice-enabled communication devices like phones at least once per day to chat with others. In addition, 61% of 25 to 64-year-olds say they’ll use their voice devices more in the future.
Calls will influence over $1 trillion in US consumer spending this year
Voice is expected to contribute $40 billion to the global economy next year.
It’s clear that phone calls are alive and well. They remain necessary components of all successful businesses. RingCentral recently collected data from a survey suggesting voice communication and related systems have not lost their value—quite the opposite! Take a look at what our survey found and what it means for your business today.
Voice communication is not a thing of the past
76% believe colleagues that use voice communication are more connected to each other
43% believe voice communication is the best communication mode to address loneliness at work
68% say yes to “connecting online through voice or video calls are as good as in-person for work-related tasks”
69% believe people that make phone or video calls have better personal relationships with coworkers
57% say voice calls through an app (like RingCentral), team messaging, video calls, and phone calls are the best ways to communicate to provide a way for multiple people to connect at the same time
